Design Leadership

Systems thinker.
Hands-on designer.
20 years of both.

Product design and design systems across Capital One, GitLab, and GEICO. I've built teams, shipped products, and created the conditions where great design becomes repeatable. Strategy and craft, at the same time, at scale.

Blair Christopher
Senior Design Leader · Richmond, VA
20+
Years
3
Companies
10+
Years Leading
50+
Mentored
Capital One
Brand Creative to iOS Product Design
2007-2021
GitLab
Product Design Manager, Manage & Plan
2021-2023
GEICO
Director, Design System (Hue)
2023-2025

Two case studies. Two disciplines.

Product design leadership at GitLab. Design systems leadership at GEICO. Two disciplines, both sides of the work.

01
Product Design Leadership

Designing Structure for Scale

Led design of GitLab's OKR Management product while simultaneously rebuilding the Manage and Plan stage team's end-to-end process: discovery, critique, validation, handoff. The case study is about designing the team, not just the product.

GitLab Product Design Team Leadership OKR Management Enterprise UX
02
Design Systems

Design as Leverage

Modernized GEICO's Hue design system. The Blue Button Initiative, a strategic adoption campaign dressed up as a component, drove system upgrades across 40+ application teams who hadn't touched Hue in years.

GEICO Design Systems Governance Adoption Strategy Accessibility

20 years in the work.
Still in the work.

I started at Capital One designing micro sites for Brand Creative. Over 14 years I became the sole designer of the Venture Card, their highest-performing product, led the design language for the EASE iPad app, and managed product design across Bank, Card, and Enterprise features in the iOS app. That work included collaborating with Apple's design and engineering teams in Cupertino on Touch ID and Face ID for Capital One. The EASE app earned back-to-back JD Power awards.

At GitLab, I managed a cross-functional team of 8 designers while shipping the OKR Management product from scratch. At GEICO, I ran the Hue design system as Director and found that governance could be just as creative as wireframing if you approached it right.

I've never been purely IC or purely a manager. I've always had to think about the work and the structure around it simultaneously. That dual focus is the hardest thing to develop, and it's become the core of how I lead.

01.
Lead with the business outcome, not the process
Velocity, adoption, accessibility at scale, those come first. The how comes second. Every presentation, every interview, every brief should open with the so what.
02.
Structure is a design problem
The same systems thinking that produces a great design system also produces a great team. A well-structured team is itself a designed artifact, and it's underrated work.
03.
Governance as invitation, not gatekeeping
"How do we build this together" beats "you can't build this" every time. The Blue Button Initiative was the proof: give teams a reason to upgrade and they will.
04.
Accessibility as default, not an afterthought
Good design works for everyone from the start. Accessibility isn't a compliance checkbox or a final audit pass. It's a design constraint that makes the work better, and it belongs at the beginning of every project.

What I bring to the role.

The disciplines I've developed over 20 years, each one earned. Not listed.

Product Design
End-to-end across consumer mobile, enterprise SaaS, and developer tools. iOS, iPad, web. Discovery through delivery with full design process ownership.
Design Systems
Architecture, governance, adoption, and modernization at enterprise scale. Built Hue at GEICO, shaped EASE at Capital One. Adoption strategy through incentive design.
Design Leadership
Hiring, growing, and managing design teams. Building process, critique culture, and cross-functional trust. Led teams up to 8 designers across multiple product areas.
Design Strategy
Translating business problems into design briefs. Stakeholder alignment, competitive analysis, roadmap influence, and design operating as a strategic function.
Research & Validation
Discovery, concept testing, usability sessions, synthesis. Building research into the design process as a foundation, not an afterthought or a separate track.
Cross-Functional Collaboration
Deep partnership with Engineering, Product, and Business. Design reviews, critique norms, sprint rituals, and the relationship work that makes teams actually function.

Where the experience comes from.

GEICO
2023-2025
Director
Director, Design Systems
Hue Design System · Hybrid (Richmond, VA / Fredericksburg, VA / Chevy Chase, MD)
  • Led design and modernization of Hue, GEICO's enterprise-wide design system
  • Architected the Blue Button Initiative, a strategic adoption campaign driving system upgrades across 40+ application teams
  • Built a governance model that shifted team culture from gatekeeping to collaborative enablement
  • Partnered with Engineering, Brand, and Product to establish accessibility standards at scale
GitLab
2021-2023
Manager
Product Design Manager
Manage & Plan Stage · Remote
  • Led a team of 8 cross-functional designers across project management, OKRs, and planning tools
  • Designed and shipped GitLab's OKR Management product from zero, released as beta product to the highest consumer tier
  • Built end-to-end design process: structured discovery, collaborative ideation, weekly critique, validation checkpoints, and engineering handoff standards
  • Established design review cadence and sprint model that reduced late-stage pivots and improved PM/Eng alignment
Capital One
2007-2021
IC to Manager
Senior Designer to Hybrid IC/Manager
Brand Creative · Digital Design · iOS · Richmond, VA
  • Sole designer of the Capital One Venture Card, the company's most successful consumer product
  • Designed iPad App v1; led all design for v2, originating the EASE unified design language adopted across the iOS platform. The app earned back-to-back JD Power awards.
  • Collaborated with Apple's design and engineering teams in Cupertino on Touch ID and Face ID for Capital One
  • Hybrid IC/Manager for Bank, Card, and Enterprise features across the iOS Universal App
  • Designed developer tools including a Chaos Engineering product and a developer platform pitched to leadership

Open to the
right opportunity.

Senior product design or design leadership roles where the work is genuinely complex and design has a real seat at the table. If that's your team, let's talk.